> Complaints
We at SAG think it is important that you are satisfied with our healthcare and services. We want to deliver high quality care to all our patients. Every day we work to maintain high quality standards on all fronts. Yet it may happen that you are less satisfied with some matters.
Make your suggestions and complaints known
We would like to hear from you how you experience our service. Are you satisfied or less satisfied with the state of affairs at one of our health centers? For example about (medical) actions, treatment or communication? Let us know. Together with you we look for a solution. In addition, we register your complaints and comments for internal use, so that we gain insight into what you think can be improved. In the Patient Complaints Procedure of SAG you can read how you can file a complaint or comment and how we treat it.
Solve it together
If you have a tip, complaint or comment, you can discuss this directly with the person(s) involved. Unable to come to a solution together or would you like help with this? Then you can contact the center manager of the relevant health center. If this does not lead to a solution, or if you would like to exchange views with an independent person, you can contact the complaints officer of the SAG by submitting a complaint by our complaint form. Use the translation button ‘Selecteer een taal’ (upper right corner) to translate the form to English or another language.