> Complaints

It is important to SAG that you are satisfied with our care and services. We are committed to providing good care for all our patients. We work on quality every day, in every aspect of our work. Even so, it is possible that you may be less satisfied with some things. In that case, we would like to hear why.

Do you have a tip or suggestion? Please fill out the tip form.

> Tip form

Please share your experiences of our care and services with us. Are you not satisfied with, for example, our (medical) treatment, our services or communication? Or do you have a complaint about MijnSAG(-app)? Please let us know. We will work with you to find a solution.

The leaflet Tips and complaints (PDF) explains how we take care of complaints from our patients, strictly following the procedure as stated in the SAG Complaints Policy (PDF). Note that we record official complaints for internal use to help us understand what patients think could be improved.

Do you have a complaint?

In case you have a complaint, please use the form below.

Complaint form

I am a(Required)

Personal details

Name(Required)
Gender(Required)
Date of birth(Required)
Email address(Required)

Complaint details

Health care provider involved(Required)
Please take the following action(Required)
If you are a patient, it may be necessary to access your medical file. This is done in order to settle the complaint in a substantiated manner. Viewing the file is only allowed with your permission.(Required)