> Primary care

Our primary care is provided by general practitioners, general practitioners in training, practice assistants and doctor’s assistants. The care providers are supported by the center manager.


General practitioners

In every health center we have at least two general practitioners. Therefor we can offer you primary care every working day from 8am till 5pm.
Every doctor has his own patients. In principle, you can only make appointments with your own general practitioner. If you have an urgent matter and your own doctor is not present, you can visit one of the other general practitioners.


Provided care  

We offer regular general primary care including small surgical procedures and spiral placements.

Opening hours


All SAG healthcenters are open from Monday to Friday from 8 a.m. to 5 p.m.

Most SAG healthcenters offer some consulting hours early in the morning and in the evening hours.

Emergencies

In life-threatening situations:
Call 112.


During opening hours (monday to friday, between 8 a.m. and 5 p.m.):

Call the general telephone number of your health center, and choose option 9. For first aid you can come straight away to the health center. If it’s possible, please call in advance so we can then take your arrival into account. The emergency line must always be available for emergencies. So please only use this number in case of an emergency.


Outside opening hours (monday to friday, between 5 p.m. and 8 a.m.; weekend):

You can call the Huisartsenposten Amsterdam for urgent problems from 5 p.m. till 8 a.m. and during the weekend: 088 – 003 06 00.
Please visit the website of Huisartsenposten Amsterdam to find out which of the 5 locations is most nearby.

Appointments

We only have consultation hours by appointment. We do not offer a walk-in consultation hour. Every doctor has his own patients. In principle, you can only make appointments with your own general practitioner. In case of an urgent matter and your own GP is not present, you can go to one of the other GP’s.

You can make an appointment in the following ways:


Through our online patient portal

24/7. Look here for more information about our portal and how to register.


By telephone

Between 8 a.m. and 5 p.m. You can find the telephone number of your health center here.


With the doctor’s assistant

At the counter of our health center, between 8 a.m. and 5 p.m.

Complaints and tips

The SAG thinks it is important that you are satisfied with our care and service. We want to deliver high quality care to all our patients. Yet it may happen that you are less satisfied with some matters.


Make suggestions and complaints known

We would like to hear from you how you experience our service. Are you satisfied or less satisfied with events at one of our health centers? For example about (medical) actions, treatment or communication? Let us know. Together with you we will work on a solution. In addition, we register your complaints and comments for internal use, so that we gain insight into what you think can be improved.

In the ‘SAG Complaints Regulations’ you can read how we handle complaints from our patients. If you submit a complaint, please use the ‘Complaint form’.

Consultations

A regular consultation lasts 10 minutes.

Please report to the assistant if:

  • you would like to have an introductory meeting with one of our GP’s;
  • you have multiple complaints;
  • you have a complicated health issue;
  • or you would like to have a conversation with your GP.

In these cases the assistant can schedule a longer appointment.
In addition to the regular consultation hour (8 a.m. – 5 p.m.) we offer the following options:

Consult by phone
If you want to speak to your doctor, you can request a consult by phone. Your doctor will call you in the afternoon. This consult is limited to eight patients per day. Please sign up early if you want to make use of this service.

Home visit
Are you too ill or are there other reasons why it is really not possible to come to our healthcenter? Then you can request a home visit before 10 a.m. for the same day. The assistant assesses, possibly together with the general practitioner, if and when a home visit is made. The home visit is not intended for people who do not have time or transport to go to the normal consultation hour.

eConsult
Through our online patient portal you can ask a question to our GPs. This is only intended for questions that are not urgent. Under ‘online services’ you can read how you can register for our patient portal.

Repeat prescription

You can request repeat prescriptions for medicines in different ways.Please note that not all prescriptions can be repeated without consultation with your GP, for example sleep medication, psychiatric medication and antibiotics.


Through our online patient portal

24/7. Look here for more information about our portal and about how to register.


By telephone

24/7. You can find the telephone number of your health center here.


With the doctor’s assistant

Between 8am and 5pm, at the counter of our health center.

SMS service

For appointments with our healthcare providers we use an SMS service to remind you of the date and time. You will reveive the SMS 48 hours in advance. For this we ask you for permission. Do you check whether we have your correct phone number?

Do you prefer not to receive an SMS (anymore)? Let us know so we can disable this service for you.