General information

All SAG healthcare centers are open from Monday to Friday from 8 a.m. to 5 p.m.

Most SAG healthcenters offer some consulting hours early in the morning and in the evening hours.

In life-threatening situations:
Call 112

During opening hours (Monday to Friday, between 8 a.m. and 5 p.m.):
Call the general telephone number of your health care center, and choose option 9. For first aid you can come straight away to the health center. If it’s possible, please call in advance so we can then take your arrival into account. The emergency line must always be available for emergencies. So please only use this number in case of an emergency.

Outside opening hours (Monday to Friday in the evening and night, and in the weekend):
You can call the Huisartsenposten Amsterdam for urgent matters from 5 p.m. till 8 a.m. and during the weekend: 088 – 00 30 600

Please visit the website of Huisartsenposten Amsterdam to find out which of their locations is most nearby.

We only have consultation hours by appointment. We do not offer a walk-in consultation hour. Every doctor has his own patients. In principle, you can only make appointments with your own general practitioner. In case of an urgent matter and your own GP is not present, you can go to one of the other GP’s.

You can make an appointment in the following ways:

Through our online patient portal. You need to be registered with SAG, and you must have a portal account. For information on this patient portal, look at Online Services.

By telephone
Between 8 a.m. and 5 p.m. Look for the telephone number of your health care centre here.

With the doctor’s assistant
At the counter of the health center, between 8 a.m. and 5 p.m.

SAG thinks it is important that you are satisfied with our care and service. We want to deliver high quality care to all our patients. Yet it may happen that you are less satisfied with some matters.

Make suggestions and complaints known
We would like to hear from you how you experience our service. Are you satisfied or less satisfied with events at one of our health centers? For example about (medical) actions, treatment or communication? Let us know. Together with you we will work on a solution. In addition, we register your complaints and comments for internal use, so that we gain insight into what you think can be improved.

In the ‘SAG Complaints Regulations’ you can read how we handle complaints from our patients. If you submit a complaint, please use the ‘Complaint form’.

A regular consultation lasts 15 minutes.

The doctors assistant can schedule a longer appointment in case you:

• would like to have an introductory meeting with one of our GP’s, or:
• have multiple complaints, or:
• have a complicated health issue, or;
• would like to have a conversation with your GP.

In these cases you need to notify the assistant in advance.
In addition to the regular consultation hour (8 a.m. – 5 p.m.) we offer the following options:

Consult by phone
If you want to speak to your doctor, you can request a consult by phone. Your doctor will call you in the afternoon. This consult is limited to eight patients per day. Please sign up early if you want to make use of this service.

Home visit
In case you are too ill to come to our health center, or there are other reasons why it is really not possible to visit us, then you can request a home visit. We need to have your request before 10 a.m., in order to arrange this home visit the same day. The assistant assesses, if needed together with the general practitioner, if and when a home visit is made. The home visit is not intended for people who do not have the time or transport to go to the regular consultation hour.

eConsult
Through our online patient portal you can ask a question to our GPs. This is only intended for questions that are not urgent. For more information about the online patient portal (MySAG-app), look at Online services.

You can request repeat prescriptions for medicines in different ways. Please note that not all prescriptions can be repeated without consultation with your GP, for example sedatives/sleep medication, psychiatric medication and antibiotics.

Through our online patient portal. You need to be registered with SAG, and you must have a portal account. For more information on our online patient portal, look at Online Services.

By telephone
Between 8 a.m. and 5 p.m. Look for the telephone number of your health care centre here.

With the doctor’s assistant
At the counter of the health center, between 8 a.m. and 5 p.m.

For appointments with our healthcare providers we use a Text Message-service to remind you of the date and time. You will reveive the text message 48 hours in advance. For this we ask you for permission. Do you check whether we have your correct phone number?

Do you prefer not to receive a text message (anymore)? Let us know so we can disable this service for you.