General information

All SAG healthcare centers are open from Monday to Friday from 8 a.m. to 5 p.m.

Most SAG healthcenters offer consulting hours early in the morning or in the evening hours.

In life-threatening situations:
Call 112

During opening hours (Monday to Friday, between 8 a.m. and 5 p.m.):
Call the general telephone number of your health care center, and choose option 9. For first aid you can come to the health center straight away. If it’s possible, please call us in advance, so we can arrange things before your arrival. The emergency line must always be available for emergencies. So please only use this number in case of an emergency.

Outside opening hours (Monday to Friday in the evening and night, and in the weekend):
You can call the Huisartsenposten Amsterdam for urgent matters from 5 p.m. till 8 a.m. and during the weekend: 088 – 00 30 600

Please visit the website of Huisartsenposten Amsterdam to find out which of their locations is most nearby.

We only have consultation hours by appointment. We do not offer a walk-in consultation hour. Every doctor has his own patients. In principle, you can only make appointments with your own general practitioner. In case of an urgent matter and your own GP is not present, you can go to one of the other GP’s.

You can make an appointment in the following ways:

Through our online patient portal. You need to be registered with SAG. Also, you will need to have a DigiD and Dutch ID. For information on this patient portal, look at Online Services.

By telephone
Between 8 a.m. and 5 p.m. Look for the telephone number of your health care centre here.

With the doctor’s assistant
At the counter of the health center, between 8 a.m. and 5 p.m.

It may happen that you are unable to attend your appointment (with the General Practitioner or other SAG healthcare provider). In that case, cancel at least 12 hours in advance. Patients who do not show up for an appointment without timely cancellation will be sent a reminder or warning the first time they are a no-show. However, for each subsequent time a patient does not attend an appointment without timely notice, we will charge no-show costs. These costs amount to €20 and must be paid at the counter of your SAG health center (by card or cash). Please note: the insurance does not reimburse this.

A regular consultation lasts 15 minutes.

The doctors assistant can schedule a longer appointment in case you:

• Would like to have an introductory meeting with one of our GP’s, or:
• Have multiple complaints, or:
• Have a complicated health issue, or;
• Would like to have a conversation with your GP.

In these cases you need to notify the assistant in advance.
In addition to the regular consultation hour (8 a.m. – 5 p.m.) we offer the following options:

Consult by phone
If you want to speak to your doctor, you can request a consult by phone. Your doctor will call you in the afternoon. This consult is limited to eight patients per day. Please sign up early if you want to make use of this service.

Home visit
In case you are too ill to come to our health center, or there are other reasons why it is really not possible to visit us, then you can request a home visit. We need to have your request before 10 a.m., in order to arrange this home visit the same day. The assistant assesses, if needed together with the general practitioner, if and when a home visit is made. The home visit is not intended for people who do not have the time or transport to go to the regular consultation hour.

eConsult
Through our online patient portal you can ask a question to our GP’s. This is only meant for questions that are not urgent. For more information about the online patient portal, look at Online services.

You can request repeat prescriptions for medicines in different ways. Please note that not all prescriptions can be repeated without consultation with your GP, for example sedatives/sleep medication, psychiatric medication and antibiotics.

You can ask for your repeat prescription:

Through our online patient portal
You need to be registered with SAG, and you must have a DigiD and Dutch ID, if you want to make a patient portal account. For more information on our online patient portal, look at Online Services.

Through your pharmacy
You can arrange your repeat prescription(s) through your pharmacy.

By telephone, with the doctor’s assistant
Look for the telephone number of your health care centre here. Please call between 8 AM and 5 PM.

For appointments with our healthcare providers we use a Text Message-service to remind you of the date and time. You will reveive the text message 48 hours in advance. For this we ask you for permission. Please check whether we have your correct phone number?

Do you prefer not to receive a text message (anymore)? Let us know, so we can disable this service for you.

We record telephone conversations for the purpose of quality and service improvement. The recordings are kept for 30 days and then automatically deleted, unless there is a valid reason to keep them longer (for example in the event of a complaint or dispute). More information about how we handle recordings and personal data can be found in our privacy statement.