Online services

We only have consultation hours by appointment. We do not offer a walk-in consultation hour. Every doctor has his own patients. In principle, you can only make appointments with your own general practitioner. In case of an urgent matter and your own doctor is not present, you can go to one of the other doctors.

You can make an appointment in the following ways:

Through our online patient portal (you need to be registered with SAG, and have a DigiD).

By telephone
Between 8 a.m. and 5 p.m. Look for the telephone number of your health care centre here.

With the doctor’s assistant
At the counter of the health center, between 8 a.m. and 5 p.m.

For appointments with our healthcare providers we use an Text Message-service to remind you of the date and time. You will reveive the text message 48 hours in advance. For this we ask you for permission. Please make sure we have your correct phone number.

Do you prefer not to receive a text message (anymore)? Let us know so we can disable this service for you.

There are diffferent ways to request repeat prescriptions. Please note that not all prescriptions can be repeated without consultation with your doctor, for example sedatives/sleep medication, psychiatric medication and antibiotics.

Through our online patient portal (you need to be registered with SAG, and you must have a DigiD).

By telephone
Between 8 a.m. and 5 p.m. Look for the telephone number of your health care center here.

With the doctor’s assistant
At the counter of the health center, between 8 a.m. and 5 p.m.

You can ask questions and send in photos to your health care provider through a secure internet connection. This service can be found in our online patient portal.

For which questions is this service suitable?
This service is only suitable for questions that aren’t urgent. Examples include: lifestyle, medication, lab results after research, an earlier consultation, monitoring and follow-up in chronic diseases.

For urgent matters, please contact your health care center directly by phone. In case the general practitioner must physically examine you, an appointment needs to be made.

You can view your medical file online through our patient portal. This portal is for SAG-registered patients only. We offer an app version and a web version of the portal. Through both you can view your medical file.

Note: without Dutch ID you will not be able to view your medical records and (all) test-results. Please read the information on this on the homepage of this website.

What does your medical file contain?

• Your health care history
  In your medical records you will find an overview of health complaints, diseases and treatments for which you have visited your doctor.
• Medication
  Here you can see the overview of your medicines, prescribed by SAG health care providers/GP.
• Hypersensitivities
  Are you allergic or intolerant to something, for instance a specific substance or medicin? Then you will find an overview of those substances/medicines here.
• Results of research
  View the results of laboratory tests here, for example a blood test.
• Measurements
  For example, did we measure your blood pressure or weight? You can find the results of measurements here.
• Letters
  Letters to and from other health care providers, such as referral letters, can be viewed here.

Questions

Do you have any questions about the content of your medical records? Then you can send us a secure message via the patient portal (Spreekuur.nl-app or -website).

Your data is protected
The patient portal is hosted in a secure environment. That means that your data is protected. All data is encrypted before transmitting or storing. It is stored on secure servers. Only you and your healthcare provider have access to your data.

Access to the patient portal (Spreekuur.nl)
For the Spreekuur.nl app, you will need your DigiD (and possibly your Dutch ID, one time only). This also ensures the security of your data.

Spreekuur.nl
Spreekuur.nl complies with the Algemene Verordening Gegevensverwerking (AVG) and, as a digital patient portal, falls under the Wet Digitale Overheid (WDO). This means they are legally obligated to handle your data with the utmost care and ensure that patients can log in securely and reliably. Spreekuur.nl also complies with the requirements and regulations of the Medical Device Regulation (MDR) and is MedMij certified. More information about this can be found on the Spreekuur.nl website:

> Spreekuur.nl: Security and Privacy

Electronic exchange of your medical data: have you already given permission?

If you visit a doctor or pharmacy, you expect to be helped properly. Also in the evening, at night and at the weekend at the GP emergency post (Huisartsenspoedpost) or the service pharmacy. But over there the caregivers do not know you, nor your health situation. That is why they need up-to-date information about your health. Electronic exchange of your medical data takes care of this. This way you always receive the right care. But that is only possible with your permission.

In order to give proper heath care, we strongly advise our patients to give permission.

How do you give permission?
You can give permission through our patient portal Spreekuur.nl. Once you have taken Spreekuur.nl into use (app or website) you can retrieve your medical records from your own SAG health center: online, through Spreekuur.nl. In the retrieving process, you will be asked to first give your permission through the website of VZVZ (Vereniging van Zorgaanbieders voor Zorgcommunicatie). Again, you will need your DigiD.

This ‘data sharing consent provision’ by VZVZ is called Mitz. Through the online consent facility Mitz, patients can record and manage their own consent choices.

Once you have given permission, your medical data will be available through Spreekuur.nl (app or website).

This permission includes LSP:

Landelijk SchakelPunt (LSP)
Most patients are being treated by more than one health care giver. For instance: for treatment a patient visits a GP, a hospital, a specialist or several specialists, etcetera. In order for these health care givers to be able to look up information on the other health care givers that are treating you (so they can see who is treating you, why they are treating you and how to contact them), you need to give permission to the Landelijk SchakelPunt (LSP). The LSP doesn’t store your medical data. The LSP only provides the electronical exchange of data amongst health care givers.

At SAG we strongly value the opinion of our patients. We are eager to learn from their experiences and feedback. That is why we have established the SAG Client Panel in 2018. Their input allows us to improve our services and quality of care.

Would you like to help us improve our services and health care (systems), by giving us feedback? Are you 18+ and registered at a SAG health center as a patient? Then we gladly invite you to participate as a member of SAG Client Panel!

More info and the Client Panel registration form can be found on our Client Panel webpage.

Share your experience online
Do you have tips for improving our care and service? Please report this to your healthcare provider through the Tip Form, or to our center manager. Together with you we look for a solution.