> Primary care
In every health center we have at least two general practitioners. Therefor we can offer you primary care every working day from 8am till 5pm.
Every doctor has his own patients. In principle, you can only make appointments with your own general practitioner. If you have an urgent matter and your own doctor is not present, you can visit one of the other general practitioners.
We offer regular general primary care including small surgical procedures and spiral placements.
Stichting Amsterdamse Gezondheidscentra (SAG) consists of seventeen health centers spread across Amsterdam and offers care to over 90,000 residents of Amsterdam.
More than 270 employees work in our organization: GPs, doctors’ assistants, practice assistants and paramedics. Together they provide good integrated primary care, supported by the employees of our business office.
SAG Client panel
At SAG we strongly value the opinion of our patients. We ensure that we listen carefully to them. That is why we have established SAG Client Panel. Their input allows us to improve our service and quality of care.
Would you like to think along with us about matters that concern your health center, SAG or you as a client? Then we would like to welcome you as a member of SAG Client Panel.
As a panel member you will receive a digital questionnaire several times a year via e-mail. We will ask about your experiences or your opinion about a current topic that takes place within the SAG and / or the health center. The answers you give are processed centrally and, of course, anonymously.
Become a panel member
We would like to welcome you as a member of our SAG Clients Panel. You can register as follows:
– Send an e-mail to: email@example.com
– In our waiting rooms you can find the flyer to sign up. Or ask the assistant for it.
Thank you in advance for your registration!
SAG strives for the widest possible range of high-quality care – and also makes it happen. Therefor we follow a coherent quality policy. We work on all fronts to improve the quality of our care, including through a quality mark, consulting patients, participation in scientific research, ensuring patient safety, a privacy regulation and a complaints procedure.
NHG quality mark
All SAG health centers have a NHG Practice Accreditation®: the quality mark of the Dutch General Practitioners Association. This quality mark shows that GP care at our health centers is systematically and continuously working to improve the quality of the care provided. Before this quality mark is granted, all sorts of aspects of the service are examined, from organizational and practical aspects to medical treatment. Improvement plans are made where necessary. The service is reviewed every year.
Client Experience Survey
Nobody knows better what good quality care means than patients themselves. That is why we value the opinion of our clients at SAG and we ensure that we listen carefully to them. We ask our patients annually to participate in the client experience survey. This way the voice of the patient is translated directly into better care.
Participation in scientific research of Nivel and VUmc
The health centers of SAG cooperate in the field of scientific research with the Netherlands Institute for Research in the Primary Line (NIVEL) and with the Academic Network of General Practice (ANH) of the VU University. This means that medical data from all patients are used anonymously for scientific research, for education to medical students and for improving the quality of care provided by general practitioners.
Complaints and suggestions
SAG wants to provide high-quality care to all its patients. In order to realize this, we need the help of our patients. Your tips and complaints may relate to service providers in our health center, the (medical) actions, the treatment, the communication or our practice organization. Together with you we look for a solution. In addition, we register your complaints and comments for internal use, so that we can improve our quality.
We at SAG think it is important that you are satisfied with our healthcare and service provision. We want to deliver high quality care to all our patients. Every day we work on our quality on all fronts. Yet it may happen that you are less satisfied with some matters.
Make your suggestions and complaints known
We would like to hear from you how you experience our service. Are you satisfied or less satisfied with the state of affairs at one of our health centers? For example about (medical) actions, treatment or communication? Let us know. Together with you we look for a solution. In addition, we register your complaints and comments for internal use, so that we gain insight into what you think can be improved. In the Patient Complaints Procedure SAG you can read how you can file a complaint or comment and how we treat it.
Solve it together
If you have a tip, complaint or comment, you can discuss this directly with the person(s) involved. Unable to come to a solution together or would you like help with this? Then you can contact the center manager of the relevant health center. If this does not lead to a solution or if you would like to exchange views with an independent person, you can contact the complaints officer of the SAG. You can submit a complaint by our complaint form.